FAQs

Shipping & Delivery

1. How long does it take to process my order?
Orders are processed and dispatched on the same day, with a handling time of 0 business days.

2. What is the estimated delivery time?
Delivery typically takes 1–2 business days after dispatch.

3. What is the total delivery time from order to arrival?
The total delivery time is usually 1–2 business days from the time you place your order.

4. Do you ship on weekends or public holidays?
We do not process or ship orders on weekends or public holidays. Orders placed during these times will be handled on the next business day.

5. Are there delays for remote area deliveries?
Yes, delivery times may vary slightly for remote or rural areas, or during peak seasons and public holidays.

6. How can I track my order?
Once your order is dispatched, you’ll receive a shipping confirmation email with tracking information.

Returns & Refunds

7. What is your return policy?
We offer a 90-day return policy. If you're not satisfied with your purchase, you may return it within 90 days of receiving your order.

8. How do I return a product?
To start a return, please contact our customer service team. Items must be in original condition and packaging.

9. When will I receive my refund?
Once we receive and inspect your returned item, refunds are typically processed within 10 business days.

10. Is return shipping free?
Please refer to our return policy for details on shipping costs, as it may vary by product or location.